Privacy Notice

Last updated: February 2026

This document explains how Consciously Holistic (“we”, “us” or “our”) collects, uses, stores and protects your personal information when you use our website www.consciouslyholistic.com (“Site”) or engage with our services, including health coaching consultations, online bookings, downloadable resources, newsletters or other services.

Who We Are

Consciously Holistic provides naturopathic health coaching to clients, using a combination of tailored nutrition, movement and lifestyle adjustments in order to reduce unwanted symptoms and improve overall health and wellbeing. Our aim is to discover the root cause of a client’s issues and offer personalised education and support to empower people to make sustainable and long-lasting changes to their health.

Personal Data We Collect

We may collect personal data from you in the following ways:

When you contact us through our website
When you subscribe to our newsletter
When you make a booking eg. discovery call, consultation or coaching package
Via email or telephone communications
When you complete a client intake form
When you sign a coaching contract
When you fill out a food diary
When you make a payment
Analytics tools

The types of information we may collect include:

Details such as full name, email address, phone number, postal address
Health-related details such as medical history, dietary, lifestyle, supplements, and medicines
Doctor / natural therapist contact details
Card payment / bank details
Technical data such as IP address, browser and device type

How We Use Your Personal Data

We use this information in the following ways:

To provide services including consultations and resources
To communicate with you regarding bookings, invoices and updates
To personalise your experience and support you throughout your coaching
To send you occasional marketing such as newsletters, promotional offers, upcoming events and related services
To improve the performance and usability of our site
To comply with legal obligations

Sharing Your Personal Data

We take your privacy seriously and protect all personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We will keep all information about you confidential and will only share data with third parties in the following ways:

With service providers we use for handling bookings and payments
With email marketing providers
When legally obliged to do so

We will only share your personal information with your GP or other healthcare providers with your explicit consent. However, if we believe there is a risk of serious harm to you or others, we may disclose relevant information to an appropriate authority under the legal basis of vital interests.

We may share anonymised case history information with professional peers for training and professional development purposes, however we will always ask for your explicit consent before doing so.

Our Website is hosted on the Wix.com platform and so your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. You can find out more about Wix.com’s privacy practices here: https://support.wix.com/en/privacy-gdpr.

We will never sell your data to external marketers.

Data Retention

We will retain your personal data for as long as is reasonably necessary in order to provide you with the services you have requested, to comply with legal and regulatory obligations and to respond to complaints and defend legal claims.

Professional industry bodies and insurance providers recommend that we keep consultation records for up to 7 years. This information is stored securely on an encrypted database via Google Workspace.

International Data Transfers

Our Website is hosted on the Wix.com platform which, as per Wix's website, uses servers all over the world to store information, including personal data. This means that your personal data may be transferred out of the UK. You can find out more about Wix’s storage and transfers of data, including their commitment to security and safeguards they have in place in section 5 of its privacy policy, here: https://www.wix.com/about/privacy.

We use Google Workspace as a software provider, which processes data using the cloud, using data centres around the world. You can find the Google Cloud Privacy Notice here: https://cloud.google.com/terms/cloud-privacy-notice.

Security

We take reasonable technical and organisational measures to ensure that personal data is processed securely and compliantly, and to safeguard against unlawful or unauthorised processing, accidental loss, destruction or damage.

Our website uses cookies to improve your browsing experience and help us understand how our site is used. Cookies are small text files that are placed on your device when you visit a website. They do not identify you personally but help websites function properly and efficiently.

We may use the following types of cookies:

Essential cookies - these are necessary for the website to function correctly and cannot be switched off in our systems.
Analytics cookies - these help us understand how visitors interact with our website (for example, pages visited and time spent on the site), so we can improve its performance. Any analytics data collected is anonymised.

We will only use non-essential cookies (such as analytics cookies) with your consent. You can manage or withdraw your cookie preferences at any time through your browser settings. Most web browsers allow you to control cookies through their settings. Please note that disabling cookies may affect the functionality of this website.

For more information about cookies and how to manage them, you can visit the Information Commissioner’s Office (ICO) website here: https://ico.org.uk/for-the-public/online/cookies/.

Your Rights

Under UK GDPR and other international laws, you have the right to:

Request access to personal data we hold about you
Ask for corrections of inaccuracies
Request deletion of your personal data
Restrict or object to certain processing
Withdraw consent where processing is based on consent
Receive a copy of your personal data in a portable format

To contact us regarding any of the above, please email us at consciouslyholistic.coach@gmail.com.

If you are unhappy with how we handle your data, you also have the right to complain to the Information Commissioner’s Office (ICO). You can find details of how to do this via their website here: https://ico.org.uk/make-a-complaint/.

Children

We do not knowingly process data from, offer services or market to children under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us at consciouslyholistic.coach@gmail.com so that we can remove the data from our servers.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page with a revised “Last Updated” date.

If you have any questions about this policy or about how we process your personal data, please get in touch with us via email at consciouslyholistic.coach@gmail.com or via our contact page.